Fulfilment

In the context of Customer Orders, “fulfilment” requires that:

• customer has paid for the product

• customer has possession of the product

• order data reflects these facts

Some places will require the Customer to pay for the Order when they place it, in which case the first is taken care of already. But if not, then the physical product can be rang up at POS when they come to pick up.

If the product is paid for upon pick-up then Rattail has a way to “automatically detect” that fulfilment has occurred (by monitoring the POS Transactions). But if payment happens up-front then likely some User must explicitly indicate to Rattail that fulfilment is complete, i.e. product was picked up by Customer.